Internal regulations of accommodation in the “Axelhof” hotel.

1. General provisions
1.1. The following regulations establish an inner organization of accommodation in the “Axelhof” hotel (hereinafter - Hotel), rules of using the Hotel's property, number of services provided and the responsibilities of the sides for the Hotel's guests.
1.2. The Hotel's activities are regulated by Rules of use of hotels and similar means of accommodation and providing hotel services dated 16.03.2004 № 19, the Law of Ukraine “On tourism” and other Ukrainian legislation.

2. Rules of use of Hotel's property.
2.1. The Hotel provides guests with furnished rooms, equipped with domestic appliances (TV set, mini-bar, etc.), bathroom fitments and other equipment. Hotel rooms and common premises are equipped with a climate control system, have modern design, engineering networks, equipment and are complete units according to the internal Standards of the Hotel.
2.3. The contract for providing the customer with basic hotel services is considered signed upon official registration of documents for accommodation (filling in and signing the guest's registration card, providing a document confirming the guest's identity) and is confirmed by a payment receipt or other payment document, confirming the conclusion of the contract
2.2. The guests must treat the Hotel's property with care, use the room and equipment for its intended purpose, and abide by the fire security requirements.
2.3. In case of discovering property damage or technical problems in the room, immediately report this to the hotel administrator.
2.4. In case of discovering emergencies (flooding, fire, glass breakage, etc.) immediately report this to the hotel administrator.

3. Inner organization of accommodation in the Hotel
3.1. The Administrator keeps the execution of the inner organization in the Hotel under observation. The Administrator provides the guests with information concerning the accommodation rules, accepts complaints from guests of the staff's and other guests’ actions, breaking the established organization of work.
3.2. The guests receive the key to the room, provided for accommodation from the Administrator after signing the accommodation contract.
3.3. If the guests keeps particularly valuable items (money, jewelry, etc.), which have compact size and can be easily carried out of the room, the guests, to ensure their safety, will have to keep them in a safe, which can be found in every room of the hotel. The usage instructions for the safe can be found on the safe itself. Emergency opening of the safe by the hotel Administration is a paid service.
3.4. Smoking is prohibited in the Hotel. Smoking on the premises of the Hotel not intended for smoking is subject to a fine.
3.5. From 22:00 till 8:00 silence must be kept in the Hotel and in its territory.
3.6. Inviting a visitor to the room, the guest holds responsibility for all of the expenses, caused by visitors staying in his room, and possible damage done to the guest or the Hotel. If necessary, the Administrator is authorized to check the visitor's documents. The Administrator is authorized to restrict entry into the Hotel for the visitor in cases described in p. 14.3 and 14.4.
3.7. If the guest wishes not to be disturbed, he can hang a “Do not disturb!” sign, provided as room equipment, on the door knob outside the room. On the back side of the sign there is a “Please clean my room!” inscription. The guest may hang such sign if it is necessary for the room to be cleaned.
3.8. Keeping any animals in the hotel is strictly prohibited.
3.9. Usage of three-plug adapters, extension cords, irons, kettles, high-power electric appliances, including heating appliances, except for cases in which the appliances are standard room equipment or are handed out for usage by the Hotel staff.
3.10. Leaving cold and hot water faucets running after leaving the room is unacceptable.
3.11. For phone calls inside the Hotel, it is desirable to use internal phone numbers according to the Hotel's telephone directory, present in every room. Outside line calls are charged according to the current rates.

4. Room reservations.
4.1. Room reservations are a preliminary order, placed before the beginning of the day of the planned check-in. The hotel provides a confirmation of the room reservation through an e-mail or fax with accommodation after 14:00 on the day of visit.
The reservations can be made for individuals, groups, corporate clients.
4.2. A reservation without payment in advance is not a guaranteed reservation.
4.3. Guaranteed reservation.
A reservation is considered guaranteed:
- for legal entity Clients (and groups bigger than 5 individuals) - upon payment in advance equal to 100% of the accommodation cost in rooms in selected category during the whole period;
- for individuals - upon customer's advance payment equal to 100% of the accommodation cost for minimum 1 day in a room in selected category.
The hotel guarantees the reservation for the Guest for the whole accommodation period paid for.
4.4. Collective orders (group reservations).
An order is considered collective upon accommodation of an organized group of guests, 5 individuals or more.

5. Accommodation.
5.1. Hotel accommodation is carried from 05:00 to 00:00. From 00:00 to 05:00 hotel accommodation is possible only by prior reservation.
5.2. The standard accommodation time is after 14:00.
5.3. Minimal calculation unit is one day.
5.4. Accommodation for guests without prior reservation is possible only upon 100% advance payment for accommodation in a room in a selected category.
5.5. For hotel accommodation, one must provide a document, confirming his identity:
- passport of a citizen of Ukraine;
- passport of a citizen of Ukraine for traveling abroad;
- diplomatic or service passport;
- driver's license;
- certificate of residence of a person without Ukrainian citizenship residing in Ukraine;
- foreign citizen's national passport and visa allowing stay in Ukrainian territory;
- seaman's passport;
- birth certificate of minors under 16 years old;
- military ID.
5.6. Should the guest refuse to provide any of the documents listed above, and pay the accommodation cost in 100% upon accommodation, such actions authorize the Administrator to deny the hotel accommodation.

6. Early check-in/later check-out.
6.1. Upon check-in from 00:00 until 05:00 and accommodation until 12:00 of the current day a full day room accommodation cost is charged.
6.2. Upon check-in before the payment hour from 05:00 until 14:00 a half of full day room accommodation cost is charged for an early check-in. The cost of accommodation includes breakfast on the day of check-in.
6.3. Upon check-out after payment hour from 12:00 until 14:00 there are no additional charges. The possibility of later check-out is provided only if there are unoccupied rooms available and upon prior discussion with the Administrator.
6.4. Upon check-in before the payment hour from 14:00 until 22:00 a half of full day room accommodation cost is charged for a later check-out. The possibility of later check-out is provided only if there are unoccupied rooms available and upon prior discussion with the Administrator.
6.5. Upon check-out after 22:00 full day room accommodation cost is charged.

7. Services provided by the hotel
7.1. The Hotel provides basic services, included in the accommodation cost, and additional services, provided upon separate payment according to the current schedule of prices, Without the guest's consent the Hotel cannot provide additional services not mentioned in the contract. The guest has the right to refuse payment for such services, and in case of them being paid for, the Hotel is obliged to return the sum paid.
7.2. Basic services include: providing the room for accommodation, cleaning the room. Without additional payment the following services are provided: breakfast, wireless Internet use, calling the ambulance; waking the guest up at a certain time; providing the necessary equipment depending on the room category, baggage delivery.
7.3. The Hotel accepts guests for accommodation from 05:00 to 00:00. From 00:00 to 05:00 hotel accommodation is possible only by prior reservation. A room for a certain number of persons (a comfortable accommodation for 2 persons) is provided for use. If it is necessary to accommodate an additional number of guests, and the room is not equipped for their accommodation, such guests are accepted at an additional cost. Children under the age of 18 can be accommodated in the Hotel only together with adults (parents or relatives).
7.4. Scheduled cleaning (dusting, taking out the garbage, glass cleaning, lavatory cleaning and change of beds) is carried out every day.
7.5. Each time after a guest checks out a full cleaning is carried out (linen changing, lavatory disinfection, mini bar cleaning, vacuum cleaning of the carpets).
7.6. A change of towels and linens is carried out once every 3 (three) days. On guest's request an unscheduled change of linens and towels may be carried out.
7.7. Not less frequently than once a month a general cleaning is carried out (window cleaning, carpet and cushioned furniture cleaning).
7.8. Additional services include: catering in the cafe and bar, waiting in rooms, inter-city and international calls and mobile phone calls, laundry services, and other additional services listed in the schedule of prices for additional hotel services. All additional services are charged according to the current price list for extra services.

8. Catering.
8.1. There are a cafe and a bar in the hotel.
The cafe and bar serve guests on the following schedule:
- the breakfast is served from 07:30 until 10:00;
- technical break from 10:00 until 11:00;
- catering with the main cafe and bar menu from 11:00 until 21:00;
- technical break from 22:00 until 07:30.
Payments for catering are carried out in the cafe and bar or in the Reception and accommodation service. In order to pay the catering bill in the Reception and accommodation service, the guest must specify his room number, name, surname, and signature on the bill.
8.2. The Hotel offers the guests room service available from 11:00 until 21:00, according to the menu in effect at the moment of order. Payments for this service are made according to the cafe and bar schedule of prices.
8.3. The Hotel cannot be held responsible for any products, which were not bought on the Hotel's premises, ordered and consumed by guests on their own.

9. Breakfast.
9.1. Breakfast in the Hotel is a service, included in the accommodation cost, according to the number of guests accommodated in the room.
9.2. The breakfast in the hotel is served from 07:30 until 10:00 and may belong to either of two types: a buffet or “A la card”, depending on the number of guests in the hotel.
9.3. In order to participate in breakfast, the guests must say their room number and surname to the waiter.
9.4. If needed, the guest can order the additional breakfast service, the cost of which is regulated by the current schedule of prices.
9.5. Carrying food and drinks out of the cafe and bar during breakfast is forbidden.
9.6. The guest may order the service of breakfast served in the room. The service is available from 07:30 until 10:00 and is paid. The service is paid for according to the schedule of prices of the cafe and bar.
9.7. If the guest plans to check out before 08:00, the hotel provides the possibility to order a takeaway breakfast. To order the takeaway breakfast it is necessary to inform the Administrator about this the night before check out (till 20:30) and fill out a special form for takeaway breakfast.

10. Parking.
10.1. Parking in front of the hotel, to which one can drive from Mechnikova Street, is available only for hotel guests. The Hotel cannot be held responsible for cars, left in front of the hotel.
10.2. The parking spaces in front of the hotel are taken in order of priority and are not subject to reservation.

11. Termination of accommodation for hotel guests. Denial of accommodation.
11.1. The guests terminate their accommodation in the Hotel upon the end of the period of accommodation contract between the guest and the Hotel.
11.2. The guest has the right to determinate the contract for the provision of services at any time on the condition of payments made for the services provided in fact.
11.3. If the guest breaks the internal regulations of accommodation, which leads or may lead to property loss or creates inconveniences for other guests’ accommodation, the Hotel has the right to deny accommodation or determine the contract (perform an eviction). In this case after deduction of the sum, covering the damage done by the guest and (or) fines, introduced in these regulations, the guest receives the rest of the previously made payment.
11.4. The Administrator has the right to deny accommodation and add the guest to the stop-list in cases when:
- the guest does not have the documents required for accommodation, the documents are invalid or expired, there are reasons to believe the documents to be counterfeit;
- the room is not paid for in necessary amount and not according to the established procedure;
- the guest has an unpleasant appearance, is under the influence of alcohol or narcotic substances, behaves inadequately, aggressively;
- The guest refuses to conform to the inner regulations of accommodation in the Hotel (smoking, parking regime, etc.)
- The guest has been added to the unwanted visitor list (stop-list);
- in other cases, introduced by Ukrainian legislation.
In controversial cases the issue is resolved by the hotel Administration.
11.5. The hotel keeps a list of unwanted visitors (stop-list).
It includes persons, added to this list by the hotel owners or the Administrator.

12. The responsibility of the hotel and guests
12.1. Upon full or partial non-fulfillment of contractual obligations concerning service provision, the guilty side must compensate the damages to the other side.
12.2. The guest, upon discovery of flaws in the service provided or non-compliance of the service has the right to demand the flaws to be eliminated free of charge and in established terms.
12.3. The Hotel must take measures to eliminate the flaws in the service provided.
12.4. The Hotel cannot be held responsible for flaws in the services provided, if it proves the flaws have arisen due to the guest himself or his visitors, or due to superior forces.
12.5. The guest has the right to determinate the service provision contract, and, according to the current legislation, request a full compensation of damages, if the Hotel has not eliminated the flaws in an established timeframe.
The money paid by the guest for the services, is returned on the day of contract determination or in other terms, but not later than 7 days since the submission of the request.
12.6. The Hotel is responsible for keeping the belongings of the guest, located in the room provided for accommodation, except for valuable items (money, jewelry, securities, electronics, etc.), which must be stored in the safe according to p. 3.3., secure.
12.7. In case of loss or damage done to the belongings, the guest must immediately inform the Hotel about this. If before the end of the accommodation term the guest has not submitted his request to the Hotel, his belongings are not considered lost or damaged.
12.8. In case of discovering forgotten items, the Hotel is obliged to immediately inform the owner of the items provided he is known of. Forgotten items are stored in the Hotel for six months.
12.9. Owners of the vehicles parked in front of the hotel are responsible for the safekeeping of such vehicles.
12.10. Upon severe damage done to the Hotel due to actions or negligence of guests and/or their visitors an act of an established form is obligatory to be formed. In this case, apart from compensating the damage, the guest must voluntarily or through court procedures compensate the expenses, caused by the room being unavailable due to repairs, furniture changes and other cases (for example, flooding) to the hotel owners.

*The site contains only a brief statement about how to stay at the hotel. More details about the rules of staying at the hotel you will find at the reception desk, in the "Consumer Corner".